What personal information do we collect from the people that visit our website or apps or use our products?
If you are not a registered user of our services all information collected on your visit to our website is anonymous.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, credit card information. This information will be kept as long as it is needed to serve your request.
When do we collect information?
We collect personal information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.
What personal information do you collect and keep?
For unregistered users we keep anonymous information only and information you have explicitly provided via forms.
For registered users we also keep accounts registration date, last activity date and last password change date. In addition for a limited period of time we keep:
- Resetters settings and events, daily and monthly power usage.
- Information about devices that you have removed from your account.
- Information about email and push notifications sent to your account.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, use our products or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website and products in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To follow up after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site and use of our services and products as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
- Keep track of logged in users.
- Remember and process items in shopping cart.
- Gather anonymous website usage data via Google Analytics.
The anonymous information collected by Google Analytics cookies about your visit to this website is transmitted to Google – not us. This information is processed to compile statistical reports on website activity for this site only. We I use these reports to evaluate aggregate visitor usage and identify ways to improve our services.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, some of the features that make your site experience more efficient may not function properly. Some features like access to personal information will be completely disabled.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We do not include or offer third-party products or services on our website.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
- Users can visit our site anonymously.
- Can change your personal information by logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals - we do not track, plant tracking cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. Cookies required for proper operations of our services and products will remain.
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur we will notify you via email within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.